Return and Exchange Policy
At Lubaba, we are committed to your complete satisfaction with your experience with us, and we strive to offer perfumes with superior standards of quality and uniqueness.
First: General Conditions for Return and Exchange
- Requests for return or exchange are allowed within 7 days from the date of receiving the order.
- The product must be unused, in its original condition, with the original unopened packaging.
- Perfumes that have been opened or used cannot be returned or exchanged, to maintain the quality and health safety of the product.
Second: Accepted Cases
- Receiving a product different from the original order.
- The product arriving damaged or defective during shipping.
- There is a clear manufacturing defect in the product.
Third: Steps to Request a Return or Exchange
- Contact us via email: Info@lubabaperfumes.com
- Mention the order number, explain the reason, and attach illustrative photos (if available).
- We will review the request within 1-3 business days and contact you to complete the procedures.
Fourth: Financial Refund
- If the return is approved, the amount will be refunded to the same payment method within 7-14 business days.
- Shipping costs are non-refundable unless the error is on our part.
Additional Notes
We at Lubaba reserve the right to refuse any request that does not meet the above-mentioned conditions. Our goal is to ensure the quality of the experience while maintaining safety and excellence standards.
Last updated: August 4, 2025